Shipping policy
At North Forge Supply, we aim to process and ship orders efficiently. Please review our shipping policy for information about order processing, delivery estimates, and shipping-related issues.
1. Order Processing Time
Our standard order processing time is 0–1 business days.
Processing begins after your order has been successfully placed and payment has been confirmed. Processing time does not include weekends or public holidays.
During periods of high order volume or unexpected operational delays, processing may take longer than usual.
2. Shipping and Delivery Time
Our estimated shipping time is 3–7 business days after your order has been processed and shipped.
Delivery estimates are provided for guidance and are not guaranteed. Actual delivery times may vary depending on your location, carrier operations, weather conditions, holidays, and other circumstances beyond our control.
3. Shipping Costs
Applicable shipping fees will be displayed at checkout before you complete your purchase.
Shipping costs may vary depending on the products ordered, delivery destination, and available shipping options.
4. Order Tracking
When tracking information is available, it will be provided after your order has been shipped.
Please allow some time for tracking information to become active in the carrier's system.
5. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update the address before your order is processed, but changes cannot be guaranteed after shipment.
6. Shipping Delays
Although we work to meet the estimated delivery timeframe, delays may occur due to circumstances such as:
- Carrier or transportation delays.
- Severe weather conditions.
- Public holidays and peak shopping periods.
- Incorrect or incomplete shipping information.
- Other unexpected events beyond our reasonable control.
We appreciate your patience if a delay occurs.
7. Lost, Damaged, or Incorrect Orders
If your order appears to be lost, arrives damaged, or contains an incorrect item, please contact our customer support team.
Include your order number and a description of the issue. Photographs may be requested to help us review the situation and determine the appropriate next steps.
8. Undeliverable Packages
Packages may be delayed or returned to the sender if the shipping address is incorrect, incomplete, or inaccessible.
If a package is returned to us, please contact our support team to discuss the available options. Additional shipping charges may apply where permitted by law and depending on the circumstances.
9. Contact Us
If you have questions about shipping, delivery estimates, or an existing order, please contact us:
North Forge Supply
8731 & 8741 Pioneer Blvd
Santa Fe Springs, CA 90670
United States
Phone: +1 562-478-2380
Website: northforgesupply.shop