Privacy policy

At North Forge Supply, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from northforgesupply.shop.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Personal information: Your name, email address, phone number, billing address, and shipping address.
  • Order information: Products purchased, order history, transaction details, and delivery information.
  • Payment information: Payment details required to complete your purchase, processed through our payment providers.
  • Device information: Your browser type, IP address, device information, and certain browsing activities on our website.
  • Communication information: Messages and information you provide when contacting our customer support team.

2. How We Use Your Information

We may use your personal information to:

  • Process, confirm, and fulfill orders.
  • Arrange shipping and delivery.
  • Process payments, refunds, and returns.
  • Respond to customer service requests.
  • Send order confirmations and important service updates.
  • Improve our website, products, and shopping experience.
  • Detect, investigate, and prevent fraud or unauthorized activity.
  • Send promotional communications where permitted by law and, when required, with your consent.
  • Comply with applicable legal and regulatory obligations.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping carts, understand website traffic, and improve performance.

You may be able to manage cookies through your browser settings or available cookie preference tools. Disabling certain cookies may affect some website features.

4. How We Share Your Information

We may share relevant personal information with trusted third parties when necessary to operate our business, including:

  • E-commerce and hosting providers: To operate and maintain our online store.
  • Payment processors: To process transactions securely.
  • Shipping and delivery providers: To fulfill and deliver orders.
  • Analytics and marketing providers: To understand website usage and support marketing activities where permitted.
  • Customer support providers: To help respond to inquiries.
  • Legal authorities: When disclosure is required by law or necessary to protect our rights and comply with legal obligations.

We do not sell your personal information as part of our ordinary business operations.

5. Payment Security

Payments are handled through third-party payment processors. Your payment information is subject to the privacy and security practices of the applicable payment provider.

We do not intentionally store complete payment card numbers or card security codes on our website.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer support, accounting, legal compliance, and dispute resolution.

The applicable retention period depends on the type of information and our legal obligations.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Object to or request restrictions on certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional emails by using the unsubscribe link provided in those messages.

To exercise an applicable privacy right, please contact us using the details below. We may need to verify your identity before processing your request.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

10. Data Security

We use reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website operations, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

North Forge Supply
8731 & 8741 Pioneer Blvd
Santa Fe Springs, CA 90670
United States

Phone: +1 562-478-2380
Website: northforgesupply.shop