FAQ

1. How do I place an order?

Browse our products, add the items you want to your cart, and proceed to checkout. Enter your shipping and payment information, review your order, and submit your purchase.

You will receive an order confirmation after your order has been successfully placed.

2. How long does it take to process my order?

Orders are generally processed within 0–1 business days after payment has been successfully confirmed.

3. How long does shipping take?

Our estimated shipping time is 3–7 business days after your order has been processed and shipped.

Delivery times may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.

4. Will I receive tracking information?

When tracking information is available, it will generally be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to update.

5. What payment methods do you accept?

We accept the payment methods displayed and available during checkout. These may include major credit cards, debit cards, and other payment options supported by our payment providers.

6. Can I cancel my order?

You may contact us as soon as possible to request a cancellation. However, cancellation cannot be guaranteed once an order has been processed or shipped.

7. What is your return policy?

Eligible items may generally be returned within 30 days of delivery, subject to the conditions outlined in our Return and Refund Policy.

Items should generally be unused and returned in their original condition and packaging.

8. Who pays for return shipping?

Unless an item is defective, damaged, or incorrectly shipped, customers are generally responsible for return shipping costs.

9. What if I receive a damaged or incorrect item?

Please contact us as soon as possible if your order arrives damaged, defective, or contains an incorrect item.

Please provide your order number and a description of the issue. Photos may be requested to help us review the situation.

10. When will I receive my refund?

Once an approved return has been received and inspected, an eligible refund will generally be issued to the original payment method.

Your bank or payment provider may require additional time to process and display the refund.

11. Do you offer exchanges?

Exchanges may be available depending on product availability and the circumstances of the request. Please contact us before returning an item.

12. What if I entered the wrong shipping address?

Contact us as soon as possible if you notice an incorrect shipping address.

We will make reasonable efforts to update the address before your order is processed, but changes cannot be guaranteed after processing or shipment.

13. What should I do if my package is delayed?

If your package has not arrived within the expected delivery timeframe, please contact us with your order number. We will help you determine the appropriate next steps.

14. How can I contact North Forge Supply?

You can contact us using the information below:

North Forge Supply
8731 & 8741 Pioneer Blvd
Santa Fe Springs, CA 90670
United States

Phone: +1 562-478-2380
Website: northforgesupply.shop

Please include your order number whenever possible so we can assist you more efficiently.