Refund policy

At North Forge Supply, we want you to have a positive shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 30 days of delivery.

To be eligible for a return, items must generally:

  • Be unused and in their original condition.
  • Be returned in their original packaging, with all included accessories and components.
  • Include proof of purchase or an order number.

Certain items may be ineligible for return due to their condition, customization, or other applicable restrictions.

2. Items That Cannot Be Returned

Returns may not be accepted for:

  • Items that have been used, installed, damaged through misuse, or altered after delivery.
  • Customized or personalized products, where applicable.
  • Gift cards and items marked as final sale, where permitted by law.
  • Products that do not meet the return eligibility requirements.

Any applicable exceptions required by law will be respected.

3. How to Request a Return

Before sending an item back, please contact our customer support team with your order number and the reason for your return.

Our team will provide instructions for the return process. Please do not send items to an address other than the return address provided by our support team.

4. Return Shipping Costs

Unless the item is defective, damaged, or incorrectly shipped, customers are generally responsible for return shipping costs.

If your item arrives damaged, defective, or incorrect, please contact us so we can review the issue and determine an appropriate resolution.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method. The time it takes for the refund to appear may vary depending on your bank or payment provider.

Original shipping charges may be non-refundable unless otherwise required by applicable law or agreed upon by our support team.

6. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if you receive an item that is damaged, defective, or different from what you ordered.

To help us resolve the issue, please include your order number, a description of the problem, and photographs when appropriate.

We will review your request and advise you of the available next steps.

7. Exchanges

Exchanges are subject to product availability and eligibility. Please contact us before returning an item so we can explain the available options.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate your request, but cancellation cannot be guaranteed once an order has been processed or shipped.

If your order has already shipped, it may be eligible for return under this policy.

9. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

North Forge Supply
8731 & 8741 Pioneer Blvd
Santa Fe Springs, CA 90670
United States

Phone: +1 562-478-2380
Website: northforgesupply.shop

Please include your order number when contacting us so we can assist you more efficiently.